Privacy Policy

This Privacy Policy explains how K5 Power Network ("K5", "we", "us" or "our") collects, uses, discloses and protects information when you use our power bank rental stations, our website at https://www.k5powernetwork.com, or otherwise interact with us as a rider or as a merchant hosting a K5 station ("Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

We may collect the following categories of information:

• Contact information you provide, such as your name, phone number and email address, when you rent a power bank, contact support, or apply to become a K5 Powered Location.
• Transaction information, including rental start/end times, station and power bank identifiers, and payment confirmation (payment card and e-wallet details are processed by our third-party payment providers and are not stored by K5).
• Device and usage information, such as approximate location when you interact with a station, browser type, and pages visited on our website.
• Business information submitted through our partner application form, such as business name, contact person and business type.

We use the information we collect to:

• Process power bank rentals, returns and related payments.
• Operate, maintain and improve our stations, website and Services.
• Communicate with you about your rental, support requests or partner application.
• Detect, investigate and prevent fraud, abuse or unreturned power banks.
• Comply with applicable laws and enforce our Terms of Use.

Payments made through K5 stations are processed by licensed third-party payment providers, including Touch 'n Go eWallet, Visa, Mastercard, WeChat Pay, Alipay and PayNow. We do not store your full payment card number or e-wallet credentials. Please refer to the relevant payment provider's own privacy policy for details on how they handle your payment data.

We use essential browser storage to remember your cookie preference. With your consent, we use Google Tag Manager and analytics technologies to understand how visitors use our website and to measure successful contact and partner enquiries.

Analytics is disabled by default and is not loaded unless you select “Accept analytics” in our consent banner. If you reject optional analytics, the website remains available and form submissions continue to work without analytics tracking. You can change or withdraw your choice at any time through the Cookie Settings link in the website footer.

We do not sell your personal data. We may share information with:

• Payment processors, to complete and verify transactions.
• Service providers who help us operate our stations, website and customer support.
• K5 Powered Location partners, limited to information necessary to support station operations at their premises.
• Authorities, where required by law or to protect the rights, safety and property of K5, our users or the public.

We retain personal data for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or anonymised.

Subject to applicable law, including the Personal Data Protection Act 2010 (Malaysia), you may have the right to access, correct or request deletion of your personal data, and to withdraw consent to certain processing. To exercise these rights, contact us using the details below.

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

We implement reasonable technical and organisational measures designed to protect your information from unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date below. Continued use of our Services after changes take effect constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle your data, contact us at k5powernetwork@gmail.com or 03-3099 6668.